Motor Vehicle Insurance Claim

  • The supply or acceptance of this form is not an admission of liability on the part of the insurer. Please complete ALL sections of this claim form. Unless specifically arranged beforehand, no repairs or alterations to the damaged vehicle should be made unless approved by your insurance broker.
  • Insured

  • Insured Vehicle

  • Class of Vehicle

  • Trailer Details (if applicable)

  • Driver

  • If the vehicle was unattended, who was responsible for the vehicle at the time of the loss.
  • Damage to Insured Vehicles

  • If you are unable to attach a quote, please advise the name of the repairer, their contact details and quote number
  • Accident Details

  • Damage to Other Vehicle or Property

  • Vehicle or Property No. 1

  • Vehicle or Property No. 2

  • Personal Injuries

  • Person A

  • Person B

  • Select date MM slash DD slash YYYY
  • Select date MM slash DD slash YYYY
  • How To Make A Motor Vehicle Claim

  • Whether at fault or not and to avoid delay, it is easier to claim on your Insurer and let them recover for you. Here are the steps to be taken: -
    1. Obtain a quotation from a reputable repairer.
    2. The repairer will usually arrange the assessment and for this you must: -
        a) Compete a claim form,
        b) Supply a copy of your licence to be left with the claim form at the repairers.
    3. On the day of the assessment (to be pre-arranged with you), the vehicle should be left all day with your repairer, repairs should be authorised on that day and work can commence. You will pay your excess to the repairer when collecting the repaired vehicle.
    If you are not at fault: -
        Your excess is recoverable
        Car hire may be paid for, if a business registered vehicle, but not necessarily all costs. Please note, the refund of excess and car hire is paid by the third party or their Insurer and this usually takes between 3-6 months. If not refund received after 6 months, you can: -
        Follow this up yourself by contacting your Insurer
        Contact our office and ask our assistance.
    4. In the event of a total loss, the market value will be determined by the assessor. At times you may not agree on this figure, however, it is your prerogative to obtain another valuation. We can advise.
    5. If the vehicle has been stolen, your Insurer will apply for a Police report. They will generally wait for 4-6 weeks before settling the claim in the event the vehicle is recovered (80% usually are recovered albeit not in the condition when last seen by the owner).
    6. If your vehicle is not damaged or damage is minor but you have caused damage to an third party and the accident is your fault, a claim form must be completed and sent to our office with a copy of your licence and excess if applicable, and then forward any letters of demand with quotations.
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